Refund policy

Return and Refund Policy

At clari.com.pk, we are committed to providing you with an exceptional shopping experience. We understand that occasionally, you may need to return a product, and we want to make this process as simple and transparent as possible. Please take a moment to review our Return and Refund Policy:

1. Returns Eligibility

You may initiate a return within 5 days of receiving your order.

To be eligible for a return, your item must meet the following criteria:

  • The product is in its original, unused, and unaltered condition.
  • It must be returned in the original packaging with all accessories, tags, and labels intact.
  • Proof of purchase is required, such as your order confirmation or receipt.
  • Items that are non-returnable include perishable goods, intimate or sanitary items, and gift cards.

2. Return Process

To request a return, please follow these simple steps:

a. Contact our Customer Support Team: Email us at Danish.shopify1@gmail.com or call 0326-0356703 to initiate the return process. Please provide your order number and a detailed reason for the return.

b. Wait for Approval: Our customer support team will review your request and provide you with instructions on how to proceed if your return is approved.

c. Pack and Ship: Safely pack the item(s) you wish to return in the original packaging or an appropriate box. Include a copy of your order confirmation or receipt.

d. Return Shipping: The cost of return shipping will be the responsibility of the customer. We recommend using a trackable and insured shipping method to ensure the safe return of your item.

3. Inspection and Refund

Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria. We will then process your refund, which may take up to 14 days to reflect in your account.

Please note the following:

  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping costs (if any) are non-refundable.
  • In the case of damaged or defective items, please contact us immediately for further assistance.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to follow our return process and place a new order for the desired item.

5. Contact Us

If you have any questions or need further assistance, please do not hesitate to reach out to our Customer Support Team at Danish.shopify1@gmail.comย or 0326-0356703.

By shopping with clari.com.pk, you agree to abide by this Return and Refund Policy.

Thank you for choosing clari.com.pk. We value your trust and are dedicated to providing you with top-quality products and exceptional service.